- BOOKING AND DEPOSIT
When you wish to confirm a booking you accept on
behalf of yourself and all your party the terms of these
booking conditions and pay the deposit as stated on
the itinerary. Any deposit paid is non-refundable.
When you confirm a booking you accept on behalf of
yourself and all your party, the terms and conditions. - BALANCE OF THE FARE
You must pay your outstanding balance not later than 8
weeks prior to your departure date. This due by date is
clearly shown on your holiday invoice and no further reminder
will be issued. Your travel documents will be dispatched not
later than 7 days prior to your departure date and will confirm
all the details of your holiday including pick-up point and time,
excursions as well as your accommodation details and full
holiday itinerary. - INSURANCE
It is a condition of the acceptance of the booking by Elite
Tickets Ltd that all passengers travelling have Travel
Insurance. You must forward a copy of the insurance policy
to Elite Tickets Ltd at least 14 days prior to departure. Please
ensure your insurance covers you for cancellation,
quarantine or repatriation due to Covid 19.
Elite Tickets Ltd cannot be held responsible for any insurance
premiums paid, should a tour be cancelled for whatever
reason by either party. - IF YOU CHANGE YOUR BOOKING
If you wish to change to another holiday (eg change of Date
of Travel, Destination or otherwise ) after a holiday invoice
has been issued then the Company shall not be under any
obligation to meet your request. The Company shall use its
best efforts to make such changes provided that to do so
would not necessitate cancellation of the original holiday
booked for, in the interests of other customers and providing
you notify the company or its appointed Agents at least six
weeks prior to the departure date of the original holiday
booked for. Any such notification in writing to the Company or
Agent must pay a further £10 so as to cover the
administration cost of the company. Requests received less
than six weeks prior to the original date of departure shall be
treated as a cancellation in accordance with these conditions. - CANCELLATION AND CHARGES
If you have to cancel your holiday you must inform the agent
at which your booking was made immediately. Verbal
cancellations will not be accepted. Written confirmation
cancellation must then be sent without delay.
In some cases your Holiday Insurance will provide some
cover for cancellation. If the reason for cancellation is NOT
covered by the policy or the party is uninsured then the
following cancellation charges apply :
All deposits are non-refundable.
Cancellation Date:
More than 50 Days Deposit Only
42 – 49 Days 50%
28 – 41 Days 75%
Less Than 28 Days 100% - STATUTORY AUTHORITIES
We reserve the right to alter any information given within any
publicity material in order to conform with requests from the
Traffic Commissioners, Civil Aviation Authority and any
competent authority in the United Kingdom and any other
sovereign state through which the tour runs. - CONDITIONS OF CARRIAGE
You are advised that overland carriage may be in vehicles,
other than those owned or operated by the Company and that
no air, rail or sea transport is owned by the Company. Such
transport is subject to the national and international conditions
which may limit or exclude liability. Your contract is subject to
English law and jurisdiction. - RIGHTS OF REFUSAL
The Company reserves the unconditional right to refuse a
booking or terminate a passengers holiday in the event of
conduct considered to be unreasonable by the driver or
courier or other representative of the Company.
- AMENDMENTS TO YOUR HOLIDAY BY THE
COMPANY
The arrangements for holidays in our publicity material are
made many months in advance and changes are sometimes
unavoidable. Most of these changes are minor but where
they are significant we will notify you as soon as it is
reasonably possible before your departure. A ‘significant’
change is one that involves changing your departure date (
but not time) resort area, reducing the quality of your main
hotel or changing your tour itinerary which involves a
destination being totally eliminated from the revised itinerary.
In the event of a significant change you may decide to:
i)Continue with the holiday as amended or
ii) Accept an alternative holiday offered to you or
iii) Cancel your booking
If you choose to cancel your booking the Company will refund
all the money you have paid and the Company will have no
further liability to you. - IF WE CANCEL YOUR HOLIDAY
In certain circumstances other than force majeure ie.
insufficient numbers booked, we may have to cancel your
holiday. If this should occur we will return to you all the
money you have paid to us, or offer you a suitable alternative.
We will not, however, cancel your holiday:
a) 7 days prior to the departure date unless you have not paid
for your holiday in full.
b) Unless your holiday is influenced by events beyond
our control amounting to force majeure and we have to cancel
your holiday at any time we are liable only for any monies you
may have paid to us at the time of cancellation.
c) Elite Tickets Ltd will not refund any other monies paid out
for incidentals such as passports, insurance premiums or
tickets which are not part of the tour package.
In the event of cancellation, abandonment, postponement,
curtailment or relocation in whole or part of the ticketed event,
after departure of the coach, the passenger will be entitled
only to a refund of the ticket value and not the additional cost
of the coach/train travel incorporated within the cost. ( This
does not apply to any Theme Parks where any rides may not
be operational or firework displays being cancelled due to
Force Majeure) - COMPLAINTS
You are obliged to communicate at the earliest opportunity
any failure in services which you perceive at the place where
these services are provided and whenever possible with the
driver present. Any complaint associated with the transport
element, the driver must be given the opportunity the rectify
the problem. If you are still dissatisfied you must notify us in
writing within 10 days of the completion of your holiday.
Please quote your name, tour code, departure date and
forward any relevant information.
All complaints received are thoroughly investigated and
customers kept informed at each stage of the investigation.
Sometimes the investigations can take time awaiting
response from hoteliers etc. - YOUR HOLIDAY PRICE
Holiday prices include all coach travel, hotel accommodation
and meals as specified in the itinerary and VAT where
applicable. Some hotels may make a small additional charge
for tea or coffee served after lunch or dinner. Unless
specifically indicated in the itinerary or description, entrance
fees, guide fees, city sightseeing tours are not included in the
holiday cost. Some excursions are included in the price of
most holidays and refunds cannot be made for passengers
not wishing to go on the excursions.
We guarantee that the price of your holiday will not be subject
to any surcharge except in the case of variations in:
transportation costs, including the cost of fuel, dues, taxes
(including the rate of VAT) or fees chargeable for services
such as landing taxes or embarkation or disembarkation fees
at ports or airports; exchange rates applied to the particular
package. Even in this case, we will absorb an amount
equivalent to 2% of the holiday price which excludes any
insurance premium.
Surcharges will not be imposed within 30 days of departure. If
this means paying more than 10% on the holiday price, you
will be entitled to cancel your holiday with a full refund of all
money paid except for any premium paid to us for holiday
insurance and amendment charges. Should you decide to
cancel because of this, you must exercise your right to do so
within 14 days from the issue date printed on your invoice.
Transport Delays
Please note we are not made aware of delays on
scheduled departures. In the event of a delay the
transport supplier will endeavour to make welfare
arrangements though this cannot be guaranteed.
We do not offer compensation for inconvenience or
loss of holiday time caused by transport delays.
Similarly, it is not possible to obtain refunds for any
unused accommodation or facilities in the event of an
extended delay.
Elite Tickets LTD cannot accept any liability for
theatre or any other tickets, insurance
premiums or passport costs purchased by
the client, unless included within the
original advertised package, should a tour
be cancelled for whatever reason by either
parties.
- PASSPORT
For all continental holidays you will require a full 10 year
British Passport with at least 6 months validity at the time
of arriving back into the UK. If you have any doubts about
your status as a resident British subject or you do not hold
a British Passport, you must check with the Embassies or
Consulates of the countries to be visited to confirm the
passport or visa requirements needed in your particular
circumstances. We cannot accept responsibility if
passengers are not in possession of the correct travel
documents. - PROTECTION OF CUSTOMER FUNDS:-
All monies for holidays are held for a minimum of 6
weeks in a holding account before being released
by the bank into our current trading account. - BREXIT IMPLICATIONS:
please note that certain travel arrangements may be affected as a
result of the United Kingdom’s decision to leave the
European Union. This could include an
unavailability of certain flight routes, access to
certain ports and airports and changes to the visa
requirements of British citizens travelling to, within
or through the EU. Please rest assured that this is
something we will continue to monitor and will
advise our customers as soon as possible if we
become aware of any confirmed bookings that will
be affected. However, since this is something
which is completely unprecedented and outside our
control, we would treat any such changes as Force
Majeure, and whilst we will endeavour to provide
suitable alternative arrangements or refunds where
possible, we will not be liable to pay you any
compensation.
As with most other operators we have no intention
of applying a Brexit surcharge on holidays booked
before 29 March 2019. However, this is not
guaranteed and conditions apply as Section 12
(Your Holiday Price) - MISCELLANEOUS
Departure Points: You are responsible for ensuring that
you are at the correct departure point at the time stated. It
is important that you make yourself conspicuous at the
departure point as occasionally we may use other
companies vehicles on transfer services ie. taxis, feeder
coaches etc.
On holiday you may not
a) Smoke at any time on the coach
b) Behave in an unreasonable manner which
may upset or jeopardise the safety of other passengers
c) Bring a pet or any other animal
(other than a guide dog by prior arrangement)
Luggage
We ask you to keep luggage down to one medium sized
suitcase per person, but a small holdall can also be taken
if travelling by coach.
Seat Allocation and Specification
Requests for particular seats can be made on most
holidays when booking, but since allocations are made on
a first come first served basis, early booking is advisable.
Loss of Personal Property
For those who take out our holiday insurance, the holiday
insurance company insists that you report any loss or theft
to the local police within 24 hours. Keep a note of where
you reported the loss or theft and obtain a written report
from the local police. This will be required by your
insurance company.
Special Requests
Although all special requests are noted and passed on to
the relevant supplier ie. hotel, coach operator etc. we
regret that such requests cannot be guaranteed. All
special requests must be noted on your booking form and
in no circumstances will special requests be accepted by
us to form part of our contractual obligations and we will
not have any liability if they are not met.
Passengers with a Disability
Please note, our holidays may not be suitable for people
with certain disabilities or medical conditions. Coaches
can be difficult to get on and off and not all hotels offer
ground or first floor accommodation. Should any member
of your party suffer from any disability or medical condition
which may affect their or other people’s holidays you must
provide full written details at the time of booking including
any specific requirements that person may have. In view
of the nature of our holidays we regret we must reserve
the right to decline any booking whenever we feel unable
to accommodate the needs of any particular client.
Elite Tickets Ltd cannot accept any liability for theatre or
any other tickets, insurance premiums or passport costs
purchased by the client, unless included within the original
advertised package, should a tour be