Booking Conditions

  1. BOOKING AND DEPOSIT
    When you wish to confirm a booking you accept on
    behalf of yourself and all your party the terms of these
    booking conditions and pay the deposit as stated on
    the itinerary. Any deposit paid is non-refundable.
    When you confirm a booking you accept on behalf of
    yourself and all your party, the terms and conditions.
  2. BALANCE OF THE FARE
    You must pay your outstanding balance not later than 8
    weeks prior to your departure date. This due by date is
    clearly shown on your holiday invoice and no further reminder
    will be issued. Your travel documents will be dispatched not
    later than 7 days prior to your departure date and will confirm
    all the details of your holiday including pick-up point and time,
    excursions as well as your accommodation details and full
    holiday itinerary.
  3. INSURANCE
    It is a condition of the acceptance of the booking by Elite
    Tickets Ltd that all passengers travelling have Travel
    Insurance. You must forward a copy of the insurance policy
    to Elite Tickets Ltd at least 14 days prior to departure. Please
    ensure your insurance covers you for cancellation,
    quarantine or repatriation due to Covid 19.
    Elite Tickets Ltd cannot be held responsible for any insurance
    premiums paid, should a tour be cancelled for whatever
    reason by either party.
  4. IF YOU CHANGE YOUR BOOKING
    If you wish to change to another holiday (eg change of Date
    of Travel, Destination or otherwise ) after a holiday invoice
    has been issued then the Company shall not be under any
    obligation to meet your request. The Company shall use its
    best efforts to make such changes provided that to do so
    would not necessitate cancellation of the original holiday
    booked for, in the interests of other customers and providing
    you notify the company or its appointed Agents at least six
    weeks prior to the departure date of the original holiday
    booked for. Any such notification in writing to the Company or
    Agent must pay a further £10 so as to cover the
    administration cost of the company. Requests received less
    than six weeks prior to the original date of departure shall be
    treated as a cancellation in accordance with these conditions.
  5. CANCELLATION AND CHARGES
    If you have to cancel your holiday you must inform the agent
    at which your booking was made immediately. Verbal
    cancellations will not be accepted. Written confirmation
    cancellation must then be sent without delay.
    In some cases your Holiday Insurance will provide some
    cover for cancellation. If the reason for cancellation is NOT
    covered by the policy or the party is uninsured then the
    following cancellation charges apply :
    All deposits are non-refundable.
    Cancellation Date:
    More than 50 Days Deposit Only
    42 – 49 Days 50%
    28 – 41 Days 75%
    Less Than 28 Days 100%
  6. STATUTORY AUTHORITIES
    We reserve the right to alter any information given within any
    publicity material in order to conform with requests from the
    Traffic Commissioners, Civil Aviation Authority and any
    competent authority in the United Kingdom and any other
    sovereign state through which the tour runs.
  7. CONDITIONS OF CARRIAGE
    You are advised that overland carriage may be in vehicles,
    other than those owned or operated by the Company and that
    no air, rail or sea transport is owned by the Company. Such
    transport is subject to the national and international conditions
    which may limit or exclude liability. Your contract is subject to
    English law and jurisdiction.
  8. RIGHTS OF REFUSAL
    The Company reserves the unconditional right to refuse a
    booking or terminate a passengers holiday in the event of
    conduct considered to be unreasonable by the driver or
    courier or other representative of the Company.
  1. AMENDMENTS TO YOUR HOLIDAY BY THE
    COMPANY

    The arrangements for holidays in our publicity material are
    made many months in advance and changes are sometimes
    unavoidable. Most of these changes are minor but where
    they are significant we will notify you as soon as it is
    reasonably possible before your departure. A ‘significant’
    change is one that involves changing your departure date (
    but not time) resort area, reducing the quality of your main
    hotel or changing your tour itinerary which involves a
    destination being totally eliminated from the revised itinerary.
    In the event of a significant change you may decide to:
    i)Continue with the holiday as amended or
    ii) Accept an alternative holiday offered to you or
    iii) Cancel your booking
    If you choose to cancel your booking the Company will refund
    all the money you have paid and the Company will have no
    further liability to you.
  2. IF WE CANCEL YOUR HOLIDAY
    In certain circumstances other than force majeure ie.
    insufficient numbers booked, we may have to cancel your
    holiday. If this should occur we will return to you all the
    money you have paid to us, or offer you a suitable alternative.
    We will not, however, cancel your holiday:
    a) 7 days prior to the departure date unless you have not paid
    for your holiday in full.
    b) Unless your holiday is influenced by events beyond
    our control amounting to force majeure and we have to cancel
    your holiday at any time we are liable only for any monies you
    may have paid to us at the time of cancellation.
    c) Elite Tickets Ltd will not refund any other monies paid out
    for incidentals such as passports, insurance premiums or
    tickets which are not part of the tour package.
    In the event of cancellation, abandonment, postponement,
    curtailment or relocation in whole or part of the ticketed event,
    after departure of the coach, the passenger will be entitled
    only to a refund of the ticket value and not the additional cost
    of the coach/train travel incorporated within the cost. ( This
    does not apply to any Theme Parks where any rides may not
    be operational or firework displays being cancelled due to
    Force Majeure)
  3. COMPLAINTS
    You are obliged to communicate at the earliest opportunity
    any failure in services which you perceive at the place where
    these services are provided and whenever possible with the
    driver present. Any complaint associated with the transport
    element, the driver must be given the opportunity the rectify
    the problem. If you are still dissatisfied you must notify us in
    writing within 10 days of the completion of your holiday.
    Please quote your name, tour code, departure date and
    forward any relevant information.
    All complaints received are thoroughly investigated and
    customers kept informed at each stage of the investigation.
    Sometimes the investigations can take time awaiting
    response from hoteliers etc.
  4. YOUR HOLIDAY PRICE
    Holiday prices include all coach travel, hotel accommodation
    and meals as specified in the itinerary and VAT where
    applicable. Some hotels may make a small additional charge
    for tea or coffee served after lunch or dinner. Unless
    specifically indicated in the itinerary or description, entrance
    fees, guide fees, city sightseeing tours are not included in the
    holiday cost. Some excursions are included in the price of
    most holidays and refunds cannot be made for passengers
    not wishing to go on the excursions.

    We guarantee that the price of your holiday will not be subject
    to any surcharge except in the case of variations in:
    transportation costs, including the cost of fuel, dues, taxes
    (including the rate of VAT) or fees chargeable for services
    such as landing taxes or embarkation or disembarkation fees
    at ports or airports; exchange rates applied to the particular
    package. Even in this case, we will absorb an amount
    equivalent to 2% of the holiday price which excludes any
    insurance premium.

    Surcharges will not be imposed within 30 days of departure. If
    this means paying more than 10% on the holiday price, you
    will be entitled to cancel your holiday with a full refund of all
    money paid except for any premium paid to us for holiday
    insurance and amendment charges. Should you decide to
    cancel because of this, you must exercise your right to do so
    within 14 days from the issue date printed on your invoice.

    Transport Delays

    Please note we are not made aware of delays on
    scheduled departures. In the event of a delay the
    transport supplier will endeavour to make welfare
    arrangements though this cannot be guaranteed.
    We do not offer compensation for inconvenience or
    loss of holiday time caused by transport delays.
    Similarly, it is not possible to obtain refunds for any
    unused accommodation or facilities in the event of an
    extended delay.

    LJ Leisure cannot accept any liability for
    theatre or any other tickets, insurance
    premiums or passport costs purchased by
    the client, unless included within the
    original advertised package, should a tour
    be cancelled for whatever reason by either
    parties.
  1. PASSPORT
    For all continental holidays you will require a full 10 year
    British Passport with at least 6 months validity at the time
    of arriving back into the UK. If you have any doubts about
    your status as a resident British subject or you do not hold
    a British Passport, you must check with the Embassies or
    Consulates of the countries to be visited to confirm the
    passport or visa requirements needed in your particular
    circumstances. We cannot accept responsibility if
    passengers are not in possession of the correct travel
    documents.
  2. PROTECTION OF CUSTOMER FUNDS:-
    All monies for holidays are held for a minimum of 6
    weeks in a holding account before being released
    by the bank into our current trading account.
  3. BREXIT IMPLICATIONS:
    please note that certain travel arrangements may be affected as a
    result of the United Kingdom’s decision to leave the
    European Union. This could include an
    unavailability of certain flight routes, access to
    certain ports and airports and changes to the visa
    requirements of British citizens travelling to, within
    or through the EU. Please rest assured that this is
    something we will continue to monitor and will
    advise our customers as soon as possible if we
    become aware of any confirmed bookings that will
    be affected. However, since this is something
    which is completely unprecedented and outside our
    control, we would treat any such changes as Force
    Majeure, and whilst we will endeavour to provide
    suitable alternative arrangements or refunds where
    possible, we will not be liable to pay you any
    compensation.
    As with most other operators we have no intention
    of applying a Brexit surcharge on holidays booked
    before 29 March 2019. However, this is not
    guaranteed and conditions apply as Section 12
    (Your Holiday Price)
  4. MISCELLANEOUS
    Departure Points: You are responsible for ensuring that
    you are at the correct departure point at the time stated. It
    is important that you make yourself conspicuous at the
    departure point as occasionally we may use other
    companies vehicles on transfer services ie. taxis, feeder
    coaches etc.
    On holiday you may not
    a) Smoke at any time on the coach
    b) Behave in an unreasonable manner which
    may upset or jeopardise the safety of other passengers
    c) Bring a pet or any other animal
    (other than a guide dog by prior arrangement)

    Luggage
    We ask you to keep luggage down to one medium sized
    suitcase per person, but a small holdall can also be taken
    if travelling by coach.

    Seat Allocation and Specification
    Requests for particular seats can be made on most
    holidays when booking, but since allocations are made on
    a first come first served basis, early booking is advisable.

    Loss of Personal Property
    For those who take out our holiday insurance, the holiday
    insurance company insists that you report any loss or theft
    to the local police within 24 hours. Keep a note of where
    you reported the loss or theft and obtain a written report
    from the local police. This will be required by your
    insurance company.

    Special Requests
    Although all special requests are noted and passed on to
    the relevant supplier ie. hotel, coach operator etc. we
    regret that such requests cannot be guaranteed. All
    special requests must be noted on your booking form and
    in no circumstances will special requests be accepted by
    us to form part of our contractual obligations and we will
    not have any liability if they are not met.

    Passengers with a Disability
    Please note, our holidays may not be suitable for people
    with certain disabilities or medical conditions. Coaches
    can be difficult to get on and off and not all hotels offer
    ground or first floor accommodation. Should any member
    of your party suffer from any disability or medical condition
    which may affect their or other people’s holidays you must
    provide full written details at the time of booking including
    any specific requirements that person may have. In view
    of the nature of our holidays we regret we must reserve
    the right to decline any booking whenever we feel unable
    to accommodate the needs of any particular client.


    Elite Tickets Ltd cannot accept any liability for theatre or
    any other tickets, insurance premiums or passport costs
    purchased by the client, unless included within the original
    advertised package, should a tour be